Operations & Tech Communication Lead
Apply before 31 Aug, 2026 24 days left

1 Positions

Requirements
  • Bachelor's completed in IT/CS/Management
  • Clear communicator in Nepali and English, in writing especially
  • Basic technical literacy; willingness to learn tools quickly
  • Detail-oriented, documents everything, doesn't rely on memory

  • Interest in both technology and marketing
    • Responsibilities

    Role summary
    Keeps client systems running and client communication flowing. Handles day-to-day support across all live Skybase projects, documents requirements for new work, and supports digital marketing operations. A generalist role for someone who wants exposure to development, support, and marketing before specialising.

    Support & operations

    • Own the support inbox/channel — respond, triage, resolve, escalate
    • Handle recurring maintenance tasks on live client sites and apps
    • Monitor uptime, forms, payment flows, and report anomalies
    • Manage client accounts, access, and credentials handover safely
    • Maintain a knowledge base of common issues and fixes

    Requirements & coordination

    • Sit in on client calls, capture requirements, write them into a shared doc/ticket
    • Break client asks into tasks and coordinate with developers and designers
    • Track task status and follow up so deadlines don't slip
    • Prepare weekly status summaries for clients and internal review
    What we offer
    • Competitive Salary: Top pay meets performance rewards.
    • Career Growth: Endless opportunities to level up.
    • Fun Work Environment: Where work feels like play.
    • Regular Futsal Games: Weekly games to keep us united and active.
    • Trekking Adventures: Annual treks to bond and breathe fresh air.

    Apply as early as you can—we review applications on a rolling basis and may close the role once it is filled.

    Apply Now
    For any queries, contact us at [email protected]